Terms & Conditions

Effective Date: October 23, 2026

Welcome to the LoanSense web application sponsored by LoanSense Inc., A Delaware corporation located at 215 W Michigan Avenue, Ypsilanti, MI 48197.

Acceptance of Terms of Use

By using our web application (the “LoanSense Web App”) or accessing and using our Website (the “Site”), you agree that you have read and understood these terms and conditions of use (“Terms”) and agree to be bound by these Terms, and to comply with all laws and regulations governing use of our Website, our Web App and our other services (all also referred to as our “Services.”)

Coaching Sessions

LoanSense provides one-on-one educational coaching about federal student loan programs. Your coach explains your repayment options, helps you build a personalized plan, and reviews the applications and forms you prepare. Coaching does not constitute financial, legal, or tax advice.

You complete, sign, and submit your own applications to your loan servicer or the U.S. Department of Education. LoanSense does not submit applications, negotiate with your servicer, or change the terms of your loans on your behalf.

Borrower defense coaching: your coach helps you organize your evidence and drafts your borrower defense statement with you, based on the information you provide. You are responsible for reviewing the statement for accuracy, signing it, and submitting it yourself at studentaid.gov.

Both the Web app and consultation clients use these services with the understanding that all federal loan programs are subject to change and agree to hold LoanSense Inc. and it’s representatives harmless from any adverse actions that may occur as a result of the information provided on the Web App or in the consultation session.

HLF 05.25.2017.

We reserve the right to make changes to these Terms at any time by posting such changes to our Website. Any change will be prospective only, unless retroactive effect is legally required. Continued use of our Services will constitute acceptance of any new or changed terms. Use of the National Loan Database and loan servicer sites and services are subject to the separate terms and conditions governing those accounts and loan agreements and LoanSense Inc. is not responsible for any changes to those terms and conditions nor required to notify users when changes occur to those terms and conditions.

LoanSense Inc. IS NOT A BANK, FINANCIAL ADVISOR, FINANCIAL OR SECURITIES BROKER OR ASSET MANAGER. You are solely responsible for reviewing, signing, and submitting your own applications and forms to your loan servicer or the U.S. Department of Education. LoanSense coaches provide guidance and review, but LoanSense does not submit applications on your behalf. LoanSense is not liable for errors not identified by the client prior to submission.

USERS MUST PROVIDE COMPLETE, ACCURATE AND TRUE INFORMATION DURING USE OF OF THE SERVICES. LoanSense Inc. IS NOT RESPONSIBLE FOR ANY INFORMATION PROVIDED BY A USER THAT IS FALSE, MISLEADING, INACCURATE OR INCOMPLETE AND ANY CONSEQUENCES RESULTING FROM DISCLOSING INFORMATION THAT IS FALSE, MISLEADING, INACCURATE OR INCOMPLETE.

Description of Services

When you sign up to use the LoanSense Web App and upload your student data file from the FSA site or manually enter your loan information, your loan information is populated into the LoanSense application and remain there unless the user requests for it to be purged. The Web App will provide users with a dashboard to view their loans and provide tools to learn about loan changes. This information is for educational purposes ONLY and does not create any legal obligation on behalf of LoanSense Inc.

Registrations

LoanSense requires users to complete a registration form with full and accurate information and establish their login and account security credentials for the LoanSense Web App. Users are responsible for the truthfulness, accuracy, and confidentiality of their Account information and the National Loan Database login and for all activities under their Account. LoanSense Inc is not responsible for any losses or damages caused by a users failure to safeguard and protect their log-in and security credentials or a user failure to keep their Account Information up to date. The user must notify us immediately if they become aware of any unauthorized use of their Account. In addition, use of the National Loan Database and use of the login credentials are subject to their own terms of use.

A user grants LoanSense Inc permission to share their identity and account data with the selected transaction processing suppliers and relevant parties that manage the development of the Web App . The user understands that notifications and communications concerning their use of the Web App will be directly from LoanSense Inc and not a third party.

LoanSense service fees

Your student loan review is free. Borrower defense reviews carry a $29 fee at booking, which is refunded when you attend or reschedule at least 24 hours in advance.

If you choose coaching, your coach explains your price during your review, and we send you a secure payment link that sets out your payment agreement, including your total price and any installment schedule, before you pay. Coaching fees pay for your coaching sessions and your coach's time. They are not fees for preparing, submitting, or obtaining approval of any application. Borrower defense coaching is paid one session at a time. Other coaching may be paid in full or in installments as stated in your payment agreement. Some lender partners pay for their borrowers' coaching. Refunds are governed by our Refund Policy.

You may request a refund within 48 hours of purchase, as long as your first paid coaching session has not taken place. Approved refunds are subject to a $29 administration and merchant processing fee. Your free student loan review does not affect your refund eligibility. See our Refund Policy for full terms. You have 1 year from the date of purchase to use your coaching sessions. If you follow up after 1 year from purchase, an additional annual fee will be required.

Our full refund policy on LoanSense product/services is available here: https://www.myloansense.com/refund-policy”.

Processing times for federal student loan programs are set by your loan servicer and the U.S. Department of Education, not by LoanSense. Repayment plan applications are often processed within a few weeks. Consolidation can take longer. Loan rehabilitation requires 9 monthly payments. Borrower defense decisions can take many months or longer.

LoanSense does not take responsibility for loan servicer errors in paperwork processing. By default, you consent to LoanSense improving the quality of your service if it does not increase your cost of service. You are responsible for fees resulting from any LoanSense services that are submitted through the LoanSense app or guided through LoanSense filing assistance.

Annual coaching plans for consumers and premium lender memberships renew automatically each year at the price stated in your payment agreement until you cancel. We email you 7 days before each renewal. You may cancel at any time before the renewal charge by emailing hello@myloansense.com.

If LoanSense has already been charged, future charges may be canceled. However, recurring payments that are already charged are for services and support already renders to clients for the year and we reserve the right to not refund the payment.

LoanSense accepts payment through secure payment links processed by our payment partners, including Stripe and Authorize.net. Your payment is subject to the terms of the processor used: https://stripe.com/legal/consumer and https://www.authorize.net/about-us/terms.html

In order to receive services, you must provide us with the information we need to perform the Services. This information includes your name, your addresses, phone numbers, and email addresses, loan details, marital status, dependency status, proof of income and social security number for the purpose of student loan plan enrollment with your federal student loan servicer. If you seek employer certification for loan forgiveness then we will ask employer information, hours worked on average, length of employment, and other items for the employer certification paperwork. LoanSense does not store Social Security numbers.
You also agree to provide us with any additional information relevant to assisting you in filing student loan paperwork to change your payment amount. It’s your sole discretion and responsibility to provide this information.
You represent and warrant that all of the information you provide to us is accurate, complete, and correct. LoanSense may alert you if there are errors but we are not responsible for the signed and submitted version you consent to submitting once you sign the forms.
You agree that we may rely upon and share your information with our agents, referral partners, providers, and otherwise as necessary in order to offer and provide the Services to you. If you come through a partner or referral link, you agree that your student loan adjustment, forgiveness amount, status of your progress through the LoanSense app, and other information may be shared with the partner. You can ask to withdraw consent to this at any point.

Software Licenses

Any Software that is accessed from the Site is the copyrighted work of LoanSense Inc or their licensors. Users may not use the Software in any way unless the user agrees to the applicable License Agreement. Any use of Software not in accordance with the License Agreement(s) is prohibited by law and may result in civil and criminal penalties.

For any Software not accompanied by a License Agreement, LoanSense Inc hereby grants the user a personal, non-exclusive, non-transferable, revocable, limited license to operate the Software solely for viewing and using the applicable Services for noncommercial and personal use only in accordance with these Terms, provided the user keeps intact all copyright and other proprietary notices. A user may not sublicense, assign or transfer any Software or materials LoanSense created for distribution through it’s education student loan coaching program or any other education program on Thinkific. A user may not modify or create any derivative works of any Software. A user may not reverse engineer, decompile or disassemble any Software or LoanSense educational content on Thinkific.

Restrictions and Conditions of Use

Users will not use the Services for any purpose that is unlawful or prohibited by these Terms or the Software License Agreements. A user may not use the Services in any manner that could damage or impair any LoanSense Inc. server, or the network(s) connected to any LoanSense Inc. server, or interfere with any other party’s use and enjoyment of any Services. A user may not attempt to gain unauthorized access to any Services, Accounts, computer systems or networks connected to any LoanSense Inc. server or to any of the Services, through hacking, password mining or any other means. Any hacking or illegal activities will be immediately reported by LoanSense Inc. to the appropriate law enforcement organization.

Ownership

The Site and Services, including, without limitation, all Software contain copyrighted Content, trademarks and other proprietary information (including, without limitation, images, photographs, animations, video, audio, music, text, and applets incorporated into the Software and character data) are the property of LoanSense Inc. unless otherwise expressly stated in these terms and conditions. The entire contents of the Site and Services and each area contained therein are copyright protected as a collective work under the United States copyright laws. LoanSense Inc. (or its licensor(s)) owns a copyright in the selection, coordination, arrangement and enhancement of such Content. The user acknowledges that LoanSense Inc. or third-party licensors remain the owners of all right, title, and interest, including copyrights and other intellectual property rights, in and to all Content posted on the Site and Services, and derivative works thereof, and that the user does not acquire any of those ownership rights by downloading or otherwise accessing such Content.

LoanSense Inc. respects the intellectual property of others and expects users of the Site and Services to do the same. Pursuant to 17 United States Code 512(c)(2) (Digital Millennium Copyright Act of 1998), if a user believes that any use of the Site or Services constitutes copyright infringement, please send a notice to LoanSense Inc. at hello@myloasense.com. The notice must contain the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf; (b) description of the copyrighted work(s) that is/are allegedly being infringed; (c) the location of the allegedly infringed work(s); (d) the user’s current contact information (e.g. address, phone number, and e-mail address); (e) a statement that the user has a “good faith belief” that the use of the complained-of copyrighted work(s) is not authorized by the copyright owner, its agent, or the law; and (f) a statement by the user signed under penalty of perjury that all the information the user provides in the notice is accurate and that the user is the copyright owner or a person authorized to act on the copyright owner’s behalf.

Termination of Account

LoanSense Inc. has the right to terminate or suspend, and the user has the right to cancel their Account(s) at any time. The user understands and agrees that, except as expressly provided by law, the cancellation of their Account is their sole right and remedy with respect to any dispute with LoanSense Inc.. This includes, but is not limited to, any dispute related to, or arising out of: (1) these Terms or our enforcement or application of these Terms; (2) the Content or Services available through the Site or any change in such Content; or (3) the user’s ability to access or use the Services. The user can cancel their Account(s) for the Service by following the procedures made available with the applicable Service or Site.

Promotions and Communication

From time to time, LoanSense Inc. may offer promotional events, contests and referral rewards programs for users and the specific terms and conditions for these programs will accompany the announcement of such promotional events, contests and referral rewards programs. The user authorizes LoanSense Inc. to contact the user about these programs via email and to otherwise contact the user via email should an issue arise with their Account. The user may unsubscribe from communications at any point in time.

There is a conflict of interest present when clients refinance their federal and private student loans through partnerships with refinances companies. LoanSense Inc receives a referral bonus for the partner company, and the client in some cases will receive a refinancing bonus too.

LoanSense may offer partner services and refer you to a partner based on the goals you set in the WebApp platform. LoanSense may receive compensation based on the partnership. By signing up you agree that referrals to third parties are permissible but you may unsubscribe or withdraw consent to receive additional communication at any time.

LoanSense communicates by phone, text message, and email.

Text / SMS Consents

When you book a review or agree to be connected with LoanSense, you agree that we may call you at your scheduled time and send text messages about your booking, including confirmations and reminders, to the number you provide. Calls are recorded for quality and training.

Consent to Receive Automated Messages

If you separately opt in to promotional messages, you may also receive texts about offers and discounts on our services. Consent to receive automated messages is not a condition of purchase or use of LoanSense services. Message and data rates may apply.

Frequency of Messages

Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your requests or services purchased.

Opt-Out and Support Options

You may opt out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text "START" to receive SMS messages again.

For assistance with the messaging service, text "HELP" or contact hello@myloansense.com

Wireless Carrier Rates and Services

Wireless message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Confidentiality

We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to LoanSense.

SMS Terms and Conditions: Product Description: By providing your mobile phone number to our LoanSense, you consent to receive SMS messages from LoanSense related to LoanSense services.

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No Minors

The LoanSense Inc. Services are not offered to or available to any persons under the age of 18.

Warranties, Disclaimers of Warranties and Limitations of Liability

LoanSense Inc. warrants the Services on an “AS-IS” and “AS-AVAILABLE” basis for use by the users, without express or implied warranties or conditions of any kind.

LoanSense Inc. warrants that they provide the Services on a commercially reasonable basis. LoanSense Inc. does not warrant that a user will be able to access or use the Services always or at all locations of their choosing, or that LoanSense Inc. will have adequate capacity for the Services or in any specific geographic area always or any time. LoanSense Inc. does not warrant any connection to, transmission over, or results or use of, any network connection or facilities provided or failed to be provided through the Site or Services. The user is responsible for assessing their own computer and transmission network needs, and the results to be obtained there from.

LoanSense Inc. ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY A USER FROM DELAYS, ERRORS, SYSTEM DOWN TIME OR SERVICE INTERRUPTIONS. USERS ACKNOWLEDGE AND AGREE THAT THEIR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH LoanSense Inc. IS TO STOP USING THE SERVICE, AND TO CANCEL THEIR ACCOUNT(S). LoanSense Inc. DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD-PARTY PRODUCT OR SERVICE.

WE DO NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE TERMS, RATES, FEES, QUOTES OR SERVICES OFFERED OR MADE AVAILABLE BY PARTNERS OR OTHER THIRD-PARTY SOURCES. WE DO NOT GUARANTEE THAT TERMS, RATES, FEES, QUOTES OR SERVICES OFFERED BY PARTNERS OR OTHER THIRD-PARTY SOURCES ARE THE BEST AVAILABLE. WE DO NOT GUARANTEE RESOLUTION TO YOUR FINANCIAL SITUATION. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NI HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE.

LoanSense is a private company and is not affiliated with the U.S. Department of Education or any loan servicer. Eligibility and final decisions for federal student loan programs are made by the Department of Education and your loan servicer, and LoanSense does not guarantee any outcome. You can apply for federal student loan repayment plans, consolidation, rehabilitation, Public Service Loan Forgiveness, and borrower defense on your own at no cost at studentaid.gov.

Limitation of Liability

IN NO EVENT SHALL LoanSense Inc. BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION RESULTING FROM THE USE OF THIS SITE OR ARISING OUT OF THE USE OF OR RELIANCE ON THE CONTENT AND SERVICES AVAILABLE ON THIS SITE, REGARDLESS OF WHETHER LoanSense Inc. OR AN AUTHORIZED LoanSense Inc. REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Law; Jurisdiction and Venue

LoanSense Inc.’s Terms are interpreted under and governed by the laws of the State of Michigan and any applicable federal laws of the United States. Jurisdiction and venue for any claims or lawsuits arising hereunder is in the state or federal courts of Washtenaw County, Michigan and the Eastern District of Michigan, respectively.

Copyright and Trademark Notices

HLF 05.25.2017.

Your Privacy

The LoanSense Inc. Privacy Policy is incorporated and made a part of these Terms of Use.